mega casino | Privacy Policy

1Who We Are

Mega Casino operates the online gaming platform accessible at megacasino.ceo, offering slots, live casino, fish games, and sports betting services to players in the Philippines. In the context of this Privacy Policy, "Mega Casino", "we", "us", and "our" refer to the operator of this platform. "You" and "your" refer to any individual who registers for or uses the platform.

Questions about this Privacy Policy or how your data is handled can be directed to [email protected]. We aim to respond to all data-related enquiries within a reasonable timeframe.

2Personal Data We Collect

We collect personal information from you directly and automatically when you use Mega Casino. The table below outlines the main categories of data and when we collect them.

We do not collect or store full payment card numbers, CVVs, or cryptocurrency wallet addresses. Payment processing through approved channels such as GCash, Maya, and local bank transfer is handled by those respective service providers under their own privacy frameworks.

3How We Use Your Personal Data

Mega Casino uses the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your player account, including processing identity checks required for KYC compliance.
• Transaction processing: To facilitate deposits and withdrawals in Philippine Peso through your chosen local payment channel.
• Platform security: To detect and prevent unauthorised account access, fraud, and suspicious activity. OTP verification and session monitoring form part of these measures.
• Responsible gaming compliance: To monitor gaming patterns and provide self-management tools, including the ability to set personal limits or request self-exclusion.
• Customer support: To respond to your queries, handle complaints, and resolve disputes related to your account or gaming activity.
• Platform improvement: To understand how players use the platform and identify areas for improvement, using aggregated and anonymised analytics where possible.
• Legal compliance: To meet our obligations under applicable Philippine laws, including retention of records required for audit or regulatory enquiries.

We do not use your personal data for unsolicited third-party marketing without your consent. Where we send platform-related communications such as account notifications or security alerts, these are necessary for the operation of your account and cannot be fully opted out of while your account is active.

4Sharing Your Personal Data

Mega Casino does not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: Your name and transaction details are shared with your chosen Philippine payment provider (GCash, Maya, or bank) to process deposits and withdrawals.
• Identity verification providers: During KYC, your identity documents may be processed by a third-party verification service operating under a strict data processing agreement with Mega Casino.
• Game providers: Technical session data may be shared with game software providers to operate games and resolve disputes about specific game outcomes.
• Legal and regulatory authorities: We may disclose personal data when required to do so by applicable Philippine law or in response to a lawful request from an authority with jurisdiction over the platform.

All third parties who process data on our behalf are required to handle it securely and in accordance with their respective data protection obligations.

5Cookies and Tracking Technologies

Mega Casino uses cookies — small text files placed on your device — and similar tracking technologies to support the operation of the platform. The main types of cookies we use are:

• Strictly necessary cookies: Required to keep your session active while you are logged in and to ensure security features such as OTP validation work correctly. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember settings you have applied, such as preferred payment method or display language, to save you re-entering them on each visit.
• Analytics cookies: Help us understand which pages and features are most used, and how players navigate through the platform. This data is aggregated and does not identify individual users.

You can control cookie behaviour through your browser's privacy settings. Note that disabling strictly necessary cookies may prevent parts of Mega Casino from functioning correctly, including the login and session management features.

6Data Security

Protecting your personal information is a priority for Mega Casino. We apply the following security measures across the platform:

• SSL/TLS encryption on all data transmitted between your device and the Mega Casino platform.
• OTP (one-time password) verification for account login on new devices and for processing withdrawal requests.
• Access controls that restrict internal access to personal data to staff who require it for their specific role.
• Regular security reviews of the platform and its data handling processes.

No system can guarantee absolute security, and we advise you to take steps to protect your own account — including choosing a strong, unique password and keeping your registered mobile number updated so that OTP delivery is not interrupted. If you suspect your account has been compromised, contact us at [email protected] immediately.

7Data Retention

We retain your personal data for as long as your Mega Casino account remains active. After account closure, we retain certain records — including transaction history, identity verification documents, and communications — for a minimum period required to meet legal, audit, anti-money laundering, and responsible gaming compliance obligations.

Where personal data is no longer required for any lawful purpose, we will securely delete or anonymise it. Anonymised and aggregated data — which cannot be linked back to any individual — may be retained indefinitely for platform analytics purposes.

8Your Rights

As a player on Mega Casino, you have rights regarding the personal data we hold about you. These include:

• Right of access: You can request a copy of the personal data we hold about your account and gaming activity.
• Right to correction: If any of your personal details are inaccurate, you can request that we update them. Some corrections may require re-verification of identity documents.
• Right to deletion: You may request that we delete your personal data. This right is subject to our legal obligations — some records must be retained for a minimum period even after account closure.
• Right to object: You may object to certain uses of your data, such as analytics or non-essential communications.

To exercise any of these rights, send a written request to [email protected] from the email address registered to your account. We will acknowledge your request and respond within a reasonable timeframe, subject to identity verification where necessary.

9Children and Minors

Mega Casino is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, players are required to confirm their age, and identity verification checks are carried out to support this requirement.

If we become aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be closed. If you believe a minor has registered on Mega Casino, please notify us at [email protected].

10Changes to This Policy

Mega Casino may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or feedback from players. When material changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

We recommend reviewing this page periodically. Your continued use of Mega Casino after a policy update constitutes your acknowledgement of the revised terms. If you have questions about any changes, contact us at [email protected].